Job Opportunities

Appointments Officer

Full-Time position (37.5 hours)

Part of the Affidea group, Hillsborough Private Clinic is the leading provider of Ophthalmology, ENT, Podiatry, Gastroenterology, Urology and other services and treatments in Northern Ireland. Working with the top class consultants and surgeons in the country, we are renowned for the Quality care and service we provide. 

We are seeking an Appointments Officer to join our team in Hillsborough. The successful candidate will be responsible for booking patients for both outpatient appointments and surgical procedures. They will act as the first point of contact for patients regarding the clinical specialties offered within HPC and, therefore, will be required to have a courteous and professional telephone manner, demonstrating proficiency and accuracy within the booking procedure.  This role will also involve administrative duties, including typing and processing of clinical letters. A meticulous eye for detail is required and the ability to work collaboratively as a member of our team.

We may use this recruitment exercise to fill similar vacancies as they may arise.

Responsibilities:

• First point of contact for patients making an enquiry or wishing to book an appointment.
• Scheduling patients and the associated administrative duties.
• Communicate effectively with colleagues from administrative, nursing and medical teams.
• Liaise closely with reception and outpatient department regarding update/changes to schedule.
• Respond to emails in a timely and efficient manner.
• Typing and processing clinical letters ensuring all follow-up actions are completed within timeframes.
• Ensure compliance with GDPR/Data protection policy and procedures.
• Reception duties.
• Support the wider team, including working within Orthoderm Clinic (our sister Clinic), as and when required.

Essential criteria:

• Able to deliver outstanding service and communicate effectively on the phone.
• Excellent typing skills.
• Competent in the use of Microsoft Office.
• Ability to work well as a part of a team and use own initiative when required.
• Attention to detail.
• Ability to deal with confidential/sensitive issues appropriately.
• Flexible to work evenings when required.
• Experience of working in a healthcare environment is desirable but not essential.

Benefits:

• Contributory Pension Plan.
• 27 Annual Holidays.
• 10 Public Holidays.
• Free access to ExpressCare minor injury units for you and your family.
• Employee Assistance Programme.
• Wellbeing Programme.
• Development opportunities such as cross training with our sister clinic Orthoderm.

To apply, please send your CV to emma@orthoderm.co.uk

Receptionist (with admin duties)

Permanent, full-time position (37.5 hours)

Part of the Affidea group, Hillsborough Private Clinic is the leading provider of Ophthalmology, Gastroenterology, Foot Surgery, Urology and other services and treatments in Northern Ireland. Working with the expert consultants and surgeons in the country, Hillsborough Private Clinic is renowned for the quality care and service provided. 

We are looking for a Receptionist to join our admin team.  As the first point of contact, the successful candidate will provide a welcoming, efficient, and professional reception service.  This role will also involve administrative duties. This is an excellent opportunity for a candidate who has some customer service experience, is well organised, a good communicator and is keen to potentially build their career path in the healthcare industry. 

We may use this recruitment exercise to fill similar vacancies as they may arise.

Responsibilities:

• Greet patients and visitors and direct them appropriately.
• Become proficient with the clinic’s booking system and ensure all appointments, clinic availability and patient details are up to date.
• Become knowledgeable of our clinics’ services and consultants who practise.
• Answer phone calls, emails and respond to inquiries in a timely manner.
• Deal with customer queries efficiently and professionally.
• Book patient appointments
• Ensure files are prepared for clinics as required.
• Process customer payments.
• Manage stationery supplies.
• Handle all incoming and outgoing mail.
• Ensure compliance with GDPR/Data protection policy and procedures.
• Take responsibility for the upkeep and tidiness of the main reception area.
• Assist in the setting up of clinic rooms and organising refreshments when required.
• Support the wider team, including working within Orthoderm Clinic (our sister clinic) when required.

Essential criteria:

• Experience working in a customer facing role.
• Excellent customer service skills and telephone manner.
• Ability to communicate effectively with a wide range of people.
• Excellent organisational skills.
• Competent in the use of Microsoft Office.
• Ability to deal with confidential/sensitive issues appropriately.
• Ability to work well as a part of a team and use own initiative when required.
• Flexible to work evenings as required.
• Experience of working in a healthcare environment is desirable but not essential.

Benefits:

• Contributory Pension Plan.
• 27 Annual Holidays, plus 10 bank holidays.
• Free access to ExpressCare minor injury units for you and your family.
• Employee Assistance Programme.
• Wellbeing Programme.
• Development opportunities such as cross training with our sister clinic Orthoderm.

To apply, please send your CV to emma@orthoderm.co.uk